Letter
See the explanation of each card in the links below:
5.3 Develop quantitative understanding of chance versus assignable cause for process performance variation
5.2 Identify impact of shared resources
4.1 Develop qualitative understanding of common vs chance cause for process performance variation
3.5 After meetings: discuss a problem spontaneously – bring it to the service delivery review
3.4 Analyze Lead time tail risk
3.3 Analyze blocker likelihood and impact
3.2 Identify transaction and coordination costs
3.1 Solicit change and improvement suggestions
2.1 Identify sources of dissatisfaction
2.4 Define actions to develop basic understanding of the process and improve flow
2.2 Identify sources of delay
2.3 Revise problematic policies
