Improve & Evolve

Letter

See the explanation of each card in the links below:

2

5.3 Develop quantitative understanding of chance versus assignable cause for process performance variation

3

5.2 Identify impact of shared resources

4

5.1 Identify bottlenecks

5

4.1 Develop qualitative understanding of common vs chance cause for process performance variation

6

3.5 After meetings: discuss a problem spontaneously – bring it to the service delivery review

7

3.4 Analyze Lead time tail risk

8

3.3 Analyze blocker likelihood and impact

9

3.2 Identify transaction and coordination costs

10

3.1 Solicit change and improvement suggestions

A

2.1 Identify sources of dissatisfaction

J

2.4 Define actions to develop basic understanding of the process and improve flow

K

2.2 Identify sources of delay

Q

2.3 Revise problematic policies