Letter
See the explanation of each card in the links below:
3.5 Define basic classes of service based on qualitative cost of delay
3.4 Define criteria for aborted work
3.3 Define upstream request abandonment policies
3.2 Explicitly define request acceptance criteria
3.0 Define policies for managing blocking issues
2.5 Define basic policies for dependency management
2.4 Define policies for managing defects and other rework types
2.2 Define basic service policies
0.1 Make the rules for the personal kanban explicit
2.1 Define flow-related metrics
1.1 Discover initial policies
1.2 Define basic policies
