Manage Flow

Letter

See the explanation of each card in the links below:

2

3.16 Determine the due date

3

3.10 Use classes of service to affect selection

4

3.6 Report rudimentary flow efficiency

5

3.3 Measure and analyze service fitness-for-purpose

6

3.0 Manage blocking issues

7

2.7 Manage aging WIP

8

2.6 Manage defects and other rework types

9

2.5 Capture the desired delivery date

10

2.4 Collect flow-related data

A

0.1 Categorize tasks based on nature of work, urgency, importance and impact

J

2.3 Map upstream and downstream flow

K

2.1 Define work types based on customer requests

Q

2.2 Define basic services