Letter
See the explanation of each card in the links below:
3.16 Determine the due date
3.10 Use classes of service to affect selection
3.6 Report rudimentary flow efficiency
3.3 Measure and analyze service fitness-for-purpose
3.0 Manage blocking issues
2.7 Manage aging WIP
2.6 Manage defects and other rework types
2.5 Capture the desired delivery date
2.4 Collect flow-related data
0.1 Categorize tasks based on nature of work, urgency, importance and impact
2.3 Map upstream and downstream flow
2.1 Define work types based on customer requests
2.2 Define basic services
